Business Process Management (BPM) is a management discipline targeted at explaining and managing the business processes within an enterprise. The purpose of Business Process Management is to attain the organization’s goals by aligning the business processes with these goals and also to
The background to the study was Unified Communications (UC), defined as Communications integrated to optimize business processes. A case study design is used to develop a LoFi-prototype. The prototype investigateswhat components an integrated communication solution should provide,for the people in radiology. The
This dissertation seeks to answer the following research questions: (1) what properties enable some organizations to generate more value from information technology (IT) than others? and (2) through what mechanisms do organizations generate value through IT? It examines the role of technology