This thesis aims to increase the understanding for how customer satisfaction is created in business-to-business relationships in the copying machine and IT sector. A second objective is to contribute to the small, yet growing literature on the topic of satisfaction in business-tobusiness
Understanding intention of businesses to adopt e-commerce is important for researchers and firms. This can be studied with different research strategies and from different angles. The current study is conducted on business-to-business (B2B) e-commerce adoption at firm level from business- to-business relationship
Professional analysts forecast an explosion of the number of business-to- business (B2B) e-marketplaces, followed by a consolidation process where alliances, mergers and acquisitions within the B2B e-marketplace space are becoming more important. This qualitative cross-industry research of 26 cases of electronic B2B