Reward system is today a common tool for companies to make sure their employees achieve their goals. An interesting aspect is how companies reward their store managers who have a complex role because they ought to handle goals set by the superiors and requests from the employees. When it comes to the framing of the reward system, the complexity of the role as a middle manager is appealing…
Contents
1. INTRODUCTION
1.1 BACKGROUND
1.2 RESEARCH PROBLEM
1.3 PURPOSE
1.4 DISPOSITION
2. METHODOLOGY
2.1 RESEARCH APPROACH
2.2 CASE STUDY
2.3 SELECTION OF COMPANIES
2.4 SELECTION OF MANAGERS TO INTERVIEW
2.5 INTERVIEWS
2.6 CRITICISM OF THE SOURCES
2.7 CREDIBILITY OF THE STUDY
3. THEORETICAL FRAMEWORK
3.1 INTRODUCTION
3.2 MANAGEMENT
3.3 THE ROLE OF A MIDDLE MANAGER
3.4 REWARD SYSTEMS
3.4.1 Purpose of rewards
3.4.2 Monetary reward
3.4.3 Nonmonetary rewards
3.4.4 Group vs. individual rewards
3.5 GOAL CONGRUENCE
3.6 THE CONTROLLABILITY PRINCIPLE
4. EMPIRICAL STUDY
4.1 INTRODUCTION
4.2 BUSINESS PRESENTATION KICKS
4.2.1 The organizational structure
4.2.2 Business culture
4.2.3 The working environment for a store manager
4.2.4 Goal congruence
4.2.5 The reward system’s framing
4.2.6 Motivational factors from a store managers perspective
4.3 BUSINESS PRESENTATION THE BODY SHOP
4.3.1 The organizational structure
4.3.2 Business culture
4.3.3 The working environment for a store manager
4.3.3 Goal congruence
4.3.4 The reward system’s framing
4.3.5 Motivational factors from a store managers perspective
5. ANALYSIS
5.1 THE COMPLEXITY OF THE STORE MANAGER’S ROLE
5.1.1 Management
5.1.2 The role of a middle manager
5.1.3 The role as a middle manager – A lonely role?
5.2 INDIVIDUAL DIFFERENCES
5.2.1 Goals and expectations
5.2.2 The relationship with the superior manager
5.2.3 Motivation
5.2.4 The reward systems’ framing
5.2.5 Goal congruence….
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Author: Atcheba, Louiza,Byström, Frida
Source: Goteborg University
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