The world business has been changed tremendously during last thirteen year. This is all due to the revolutionary dot com digital business. The dot com digital business has given big swing to world business. No one now can deny the power and capabilities of the internet technology. However, from 2001 onwards the growth of internet business has declined. Our paper investigates the major reasons behinds this.The focus of our paper is south Asian market because we believe this region has more potential of growth within internet business as compare to any other part of the world. The focal point of our paper is to identify obstacles which are hindering the growth of service based internet commerce in south Asian market. We have also come up with the possible solutions which when applied can create a room for big growth of internet business.
Contents
1 INTRODUCTION
1.1 BACKGROUND
1.2 MOTIVATION
1.3 METHODOLOGY
1.4 THESIS OUTLINE
2 INTERNET COMMERCE
2.1 OVERVIEW OF INTERNET COMMERCE
2.1.1 Business Models
2.1.2 Internet Economy Framework
2.2 CHALLENGES TO OVERCOME
2.2.1 Trust Concerns
2.2.2 Setting up Accounts
2.2.3 Culture
2.2.4 Customer Care
3 STAKEHOLDERS
3.1 IEEE 1471 CONCEPTUAL FRAMEWORK
3.2 EURO-AMERICAN SYSTEM
3.3 SOUTH ASIAN SYSTEM
3.4 INTERNET AND INTERNET COMMERCE
3.5 ROLE OF INTERMEDIARIES
3.6 TECHNOLOGY
3.7 COPYRIGHTS
4 WORKFLOWS
4.1 WORKFLOW OF DIGITAL SERVICES
4.1.1 Giving an offer
4.1.2 Support the offer
4.1.3 Payment
4.1.4 Delivery which also includes contract
4.1.5 Complaints
4.1.6 Customer care
4.2WORKFLOW QOS
4.3 BREAKDOWNS IN WORKFLOW
5 IDENTIFICATION OF GROWTH FACTORS
5.1 HUMAN BEHAVIOUR
5.2 TECHNOLOGIES
5.3 CUSTOMER CARE
5.4 MULTILINGUAL APPROACH IN SOUTH ASIAN MARKETS
6 CONCLUSIONS
7 OWN CONTRIBUTION AND FUTURE WORK
8 REFERENCES
8.1 BOOKS AND PAPERS
8.2 OTHER REFERENCES
Appendix 4: Tolerance
Author: Asif Iqbal Mohammed
Source: Blekinge Institute of Technology
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