Collective mindfulness was conceptualized as a prerequisite to achieving organizational reliability in the face of complexity and tight coupling. However, researchers have yet to measure collective mindfulness, precluding an assessment of its construct validity…
Contents
Introduction
High Reliability Organizations
Safety and Customer Service Quality as Indices of Reliability
Safety as an Index of Reliability
Customer Service Quality as an Index of Reliability
Collective Mindfulness – A Solution for Complexity and Tight Coupling
Preoccupation with Failure
Reluctance to Simplify Interpretations
Sensitivity to Operations
Commitment to Resilience
Deference to Expertise
Collective Mindfulness and Swimming Pool Staffs
Correlates and Controls
Climate for Safety
Climate for Service
Climate for Psychological Safety
Climate for Initiative
Loafing
Efficiency
Method
Sample and Procedures
Procedures
Sample Characteristics
Measures
Preoccupation with failure
Sensitivity to operations
Reluctance to simplify interpretations
Deference to expertise
Commitment to resilience
Collective mindfulness
Climate for safety
Climate for service
Climate for psychological safety
Climate for initiative
Loafing
Efficiency orientation
Customer perceptions of safety
Customer perceptions of service quality
Supervisor Assessments – Safety
Supervisor Assessments – Service Quality
Aggregation of Individual Responses to the Pool Level
Results
Relationships Among the Five Processes of Collective Mindfulness
Collective Mindfulness and Correlates – Building the Nomological Network
Collective Mindfulness and Climate for Safety
Collective Mindfulness and Climate for Service
Collective Mindfulness and Climate for Initiative
Collective Mindfulness and Climate for Psychological Safety
Collective Mindfulness and Loafing
Collective Mindfulness and Efficiency Orientation
Correlations Among Dependent Variables
Pool Characteristics and Dependent Variables
Regression Results
Discussion
The Five Processes and Collective Mindfulness
The Predictive Utility of Mindfulness
Safety
Customer service quality
The Nomological Network of Collective Mindfulness
Implications
Strengths and Limitations
Strengths
Limitations
Future Directions
References
Author: Knight, Andrew Pierce
Source: University of Maryland
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