Strategic changes are usually carried out with good motives, however managers and subordinates might assess the change in a different way. Subsequently, subordinates begin to resist the change. The objective of this dissertation is to investigate the internal resistance, which usually is a result of strategic changes. We make an effort to draw conclusions depending on the employees’ perception of how resistance to strategic changes needs to be prevented and dealt with. This dissertation looks into one subsidiary within the Sydkraft Group in Norrköping. In addition, it handles the manager’s possibilities to prevent and handle resistance…
Contents
1 INTRODUCTION
1.1 BACKGROUND
1.2 PROBLEM DISCUSSION
1.2.1 Problem Formulation
1.3 PURPOSE
1.4 DELIMITATION
1.5 A READER’S GUIDE
2 METHODOLOGY
2.1 THE CONCEPT OF SCIENCE
2.1.1 Ideals of Science
2.2 APPROACH OF METHOD
2.2.1 Case Studies
2.3 PRACTICAL PROCEDURE
2.3.1 Literature
2.3.2 Empirical Data
2.4 CRITICISM OF METHODOLOGY
3 RESISTANCE
3.1 THE CHANGE PROCESS
3.2 SYMPTOMS OF RESISTANCE
3.3 CAUSES OF RESISTANCE
3.3.1 Fears & Imagined Threats
3.3.2 Misunderstanding & Lack of Trust
3.3.3 Different Assessments
3.3.4 Inertia & Low Tolerance for Change
3.3.5 Wrong Methods
4 OVERCOMING RESISTANCE
4.1 THE MANAGER’S ROLE
4.1.1 The Creation of a Positive Environment
4.1.2 Communication
4.1.3 Participation & Involvement
4.1.4 Support & Education
4.1.5 The Creation of Credibility
4.1.6 Acceptance & Fairness
4.1.7 Timing
4.2 THE SWEDISH MODEL
SYDKRAFT
5.1 THE SYDKRAFT GROUP
5.1.1 The Interviewees
5.2 INFORMATION AT FIRST
5.3 EXPECTATIONS
5.4 CHANGES AFTER THE ACQUISITION
5.4.1 Part of a large Group & Privately Owned
5.4.2 Slower Decision Making Process & Less Participation
5.4.3 Reorganisation
5.4.4 The Tasks
5.5 REACTIONS
5.5.1 Reasons for the Reactions
5.6 EVALUATION OF THE CHANGE PROCESS
5.6.1 The Manager’s View
5.6.2 The Employees’ View
5.7 FUTURE EXPECTATIONS
6 ANALYSIS
6.1 SYMPTOMS
6.2 CAUSES
6.2.1 Inertia & Fears
6.2.2 Different Assessments
6.2.3 Wrong Methods
6.2.4 Further Causes of Resistance
6.3 THE CONCEPT OVERCOME
6.4 MANAGING VISIBLE RESISTANCE
6.5 MANAGING SUBTLE RESISTANCE
6.5.1 Speed
6.5.2 Information
6.5.3 Why Communication is Important…
The Change Process: When resistance is easier to prevent than to cure downloads
Source: Linköping University
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