There are many challenges faced by businesses in today’s modern digital world of information. These challenges create many problems for the IT professional, not least of which is how to effectively manage the applications are necessary to move the business forward.
The primary objective of this thesis is: try to find and analyze common and typical problems of IT service, especially in Application Management field; find key actions in Application Management with Chinese Power Company, which can improve their application management, it is from a Service Management perspective. All major Application Management topics are covered with Service Management in mind. The problems will be examined and analyzed by application management part of ITIL. The conclusion of my study is: Aligning business and IT, Managing the application portfolio are the key actions in application management part for Chinese local power company.
Author: Zhao, Huanyu
Source: Luleå University of Technology
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