In this project, we discuss about customer loyalty in internet banking. As we know, Internet banking has developed and a lot of niche banks functioning largely with the Internet as a method have entered the banking segment. Maintaining the customer loyal online in an extremely competitive environment has turned into a key issue for the banks. The goal of this project is to examine what elements impact bank customer loyalty in an online environment.
Internet Banking system is a project built using Java language and a database. Competition for clients among banks has grown remarkably tight as bank services are becoming more and more commoditized. As banks seek differentiation from rivals, an exceptional Internet banking system will help
Personalization is an innovative strategy which enables the bank to further differentiate from its competitors by drawing the client into increasingly deeper levels of mutually beneficial relationships. However, for any personalization effort to succeed both the bank and its client need to perceive it as being relevant and beneficial to their interests.
Revolutionary developments in marketing, information and communications technology continue to transform the banking and financial industry. Distribution of banking services through the Internet is an important part of this transformation. The objectives of this thesis are mainly to examine the role, which
This thesis aims to provide a better understanding of how Internet banking is prevailing in Pakistan. This purpose is achieved via two research questions which focus on how the bank’s online environment (i.e. website) can be described as well as how customer
The banking services have been dynamic during the last decade due to the advent of the Internet in banking sector. One of the most vital challenges of the Internet as a service delivery channel is providing and maintaining service quality. Service quality
The importance of Internet in banking increases as more people use Internet as their main channel in contacts with their bank. This poses both possibilities and threats to the bank and having loyal customers become more important. To enhance our understanding of
Queues, or queueing systems, are very often used in computer systems. In this project we illustrate how queueing simulation may be used to find the optimal interval for checkpointing problems and compare results with theoretical computations for simple systems that may be
This thesis reports the findings of a study issues concerning the adoption of internet banking in Iran. This study investigates costumers’ adoption within the context of Iran Internet Banking services and research framework is based on the extension of Technology Acceptance Model